Frequently Asked Questions

Everything you need to know about your portable shower experience.

What is the standard shipping timeframe for my order?

Orders are typically processed within 1-2 business days. Standard shipping within the continental United States usually takes 3-7 business days depending on your location.

What is your return policy for RinseKit products?

We offer a 30-day return policy for items in new, unused condition with original packaging. Please contact our support team to initiate a return authorization.

Do RinseKit products come with a warranty?

Yes, all RinseKit units come with a one-year limited warranty against manufacturing defects. You can extend this coverage by registering your product on our website.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like Apple Pay, Google Pay, and PayPal.

How do I track my shipment?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.

Can I change or cancel my order after it has been placed?

Because we aim to process orders quickly, changes or cancellations can only be made within 1 hour of purchase. Please contact our customer service team immediately for assistance.